The Globe Catalyst aims to provide a clear and reliable experience for everyone who uses our website, content, publications, and related services. This Refund & Cancellation Policy explains how cancellations and refunds are handled for any paid products or services offered through The Globe Catalyst.

Cancellation Policy

Cancellation requests must be submitted as soon as possible after placing an order or confirming a service.

A cancellation may be accepted if the relevant work, service, publication process, event registration, or other fulfilment activity has not yet started.

Once work has started or a service has been substantially fulfilled, cancellation may not be possible. Any cancellation request made after this stage will be reviewed based on the nature of the purchase and the work already completed.

We reserve the right to determine whether a cancellation can be accepted based on the specific product or service involved.

Refund Policy

Refund eligibility depends on the nature of the product or service purchased.

Where a refund is approved, it will generally be processed through the original payment method. Processing times may vary depending on the payment provider or financial institution.

Digital content, publications, services, advertising arrangements, or other customised offerings may not be eligible for a refund once they have been delivered, published, started, or substantially completed.

If a service cannot be delivered due to an issue on our side, we may provide an appropriate remedy, which may include rescheduling, replacement, partial refund, or full refund depending on the circumstances.

Non-Refundable Situations

A refund may not be available in situations including:

– The requested service has already been substantially completed

– Digital content or a publication has already been delivered or made available

– Advertising or promotional material has already been published

– A customised service has already entered production

– The customer has provided incorrect or incomplete information that prevents delivery

– The customer does not use or access a service after it has been made available

These conditions may vary depending on the specific product or service and any separate terms agreed at the time of purchase.

Physical Publications and Delivery

Where The Globe Catalyst offers physical publications or other deliverable items, delivery timelines and shipping charges, if applicable, will be communicated at the time of purchase.

Delivery times may vary depending on the destination, shipping provider, customs procedures, weather, and other circumstances outside our control.

The Globe Catalyst is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.

If an item arrives damaged or is not received, customers should contact us as soon as possible with the relevant order details so that the matter can be reviewed.

Cancellation by The Globe Catalyst

The Globe Catalyst may cancel or discontinue a service or order in circumstances where we are unable to fulfil the requested service, where information provided is inaccurate, or where the order conflicts with our policies or applicable requirements.

If a payment has already been made and the service is cancelled by The Globe Catalyst before fulfilment, we may provide an appropriate refund or alternative arrangement.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us using the contact details provided on our website.

Your request should include:

– Your name

– Email address used during the purchase or registration

– Order or transaction details, where applicable

– Reason for the cancellation or refund request

We will review the request and respond within a reasonable period.

Policy Updates

The Globe Catalyst may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes, or applicable requirements.

Any updated version will be published on this page.

Contact Us

If you have questions about this Refund & Cancellation Policy or need assistance with a cancellation or refund request, please contact The Globe Catalyst through the contact details provided on our website.